FAQs


Where do you ship to?

We currently ship worldwide.

Where do you ship from?

We ship from our trusted and selected suppliers spread around the world.

How long does shipping take?
All orders will take between 7-21 business days to ship. International orders are sent using various services and this will be denoted on your order shipping confirmation with how to track. 

Exchanges and Returns

Please view our refund policy on the info page

There is an issue with my order.

Please contact support here with your order number, name, and email associated with your order. 

What happens if my order is returned to sender?

Any order that is returned to sender for address errors or other reasons are refunded the net price of the order minus shipping costs. 

What payments do you accept?

Most major credit cards. 

What currency is vanchistore.com selling in?

We sell our products in NZD